General Ordering InformationYou can order Exiqon products in several ways
- Use our web shop. You can pay with credit card or upon receipt of invoice.
- Send us an e-mail listing the products you want to order
- Fax a signed order form to us:
- North America: +1 781 376 4152
- Rest of world: +45 45 66 18 88
- Order via our distributors
- If you need help, please contact us
How to order
Below you will find information on how to place an order with Exiqon. In countries where Exiqon is represented by a local distributor, orders will have to be placed with the distributor. Order via our distributors
1. Ordering options
You may place an order in one of the following ways. Information needed by Exiqon to handle your order is described below this section. Order online:
Most products can be ordered directly from the Exiqon webshop.
- Go to “Products” and find your product(s) of interest.
- Click on the product line and follow the directions for online purchasing.
Immediately after check out, you will receive an order summary from the Exiqon webshop.
If you already know the product number for the products you wish to order, go to our express order option
. Order by Email:
Place an order by contacting us
. Order by Fax:
A signed order can be faxed to:
North America: +1 781 376 4152
Outside North America: +45 4566 1888 Order by Phone:
To place an order by phone, call:
North America: +1 781 376 4150
Toll free (US & Canada): +1 888 miRCURY
Outside North America: +45 4566 0888 Information needed:
When placing an order, please provide the following information:
- Product information
- Name (contact person), phone number, email address for order confirmation
- Billing Address
- Shipping address (including contact person)
- Purchase order (PO #) if applicable
- Institute TAX/VAT ID number for orders purchased and shipped within Europe
NOTE: For software orders, it is necessary to provide the end-user email address as product activation codes (serial number and download specifications) are provided by email ONLY. If an end-user email is not provided, the activation codes will be sent to the purchaser. Payment:
Payment is possible upon receipt of invoice, where instructions for payment by bank transfer are provided. Payment by credit card can be arranged by contacting Exiqon by phone or email.
NOTE: XploreRNA NGS data analysis may be ordered online at XploreRNA.com
, where payment is accepted by credit card.
2. Finding a product number
For microRNA-specific products such as detection probes, inhibitors and primer sets, the unique product number is only available online. Please go to the relevant product page and find the product number by searching for the microRNA of interest.
For ordering Custom LNA™ Oligonucleotides of your own design go to Order custom oligos
. If you need assistance in designing your custom LNA™ Oligonucleotides, please contact us
3. Shipping details
All products except software are shipped by courier. Shipping time depends on the product. Once your order has been processed, you will receive an order confirmation email stating an expected shipping date. Items in stock will be shipped by courier within 1-3 business days and custom-made products are normally shipped within 10-12 business days. Details are found under product details for the specific product of interest.
For software orders, the activation code is sent by email within 2-5 days of purchase. Please then allow time to activate the programs. For GenEx, a 30-day fully functional trial version can be used in the meantime.